Do you ship to Hawaii, Alaska, Puerto Rico, or outside the US?

We are sorry, but we are unable to ship to Puerto Rico, Hawaii, Alaska or anywhere else outside the U.S. We only ship within the contiguous USA.

Do you take phone orders?

NO. At this moment, you can order only via Internet. This helps us to keep a record of the order. We don’t accept mail, phone or fax orders.

How do you ship the products?

FedEx or UPS.

When should I expect the delivery?

Shipping time varies depending on item you choose. When you order from us, you can expect to receive your order in about 3 - 8 business days.

What about a shipping cost?

Shipping costs are based on the costs charged to us by the manufacturer (shipping & handling) to deliver the product directly to you from their warehouses.

Is there any sales tax?

There is no sales tax on all items.

How will I know if you received my order?

You will receive an e-mail confirmation from HamsterCagesource.Com after you place the order. If there is a problem with your order, you will be contacted via e-mail in next 24 hours with an explanation of the problem. We will also notify you once your order is shipped and provide you with tracking number.

What if I want to return the ordered product?

Our products are top quality merchandise, but we understand that sometimes you just aren't happy with something you purchase. In the event you wish to return an item, all we ask is that you meet the conditions stated in our Return and Exchange Policy.

I ordered a red cage but when it arrived the color was a little bit different than the picture on the website. Why?

The product images on this site may not exactly reflect the product described. Manufacture design revisions and color variations may exist.

What if I want to exchange the ordered product?

If you would like an exchange, all we ask is that you meet the conditions in our Return and Exchange Policy.

What if I received a defective or broken item?

If by chance you receive an item that is defective or broken, please email us immediately at sales@hamstercagesource.com. You must Mark "Received Damaged" on the receipt if the box has visible damage or looks crushed. Do NOT refuse the shipment under any circumstances. Open the box and inspect the contents thoroughly. Notify us of any parts that are damaged or missing. We will take care of it from there. See our Return and Exchange Policy.

What if you shipped a wrong item?

We try our best to fill your orders correctly; however we can make a mistake and send you an item you did not order. If you received an incorrectly shipped item, we will replace it with the correct item. See our Return and Exchange Policy.

Note: Wrongly shipped items MUST be returned in their original package with all documentation in order for proper credit.

If your question is not answered here, please contact us at sales@hamstercagesource.com.

Thank you!

HamsterCagesource.Com Team